Our solution provides you proactive support of your core IT assets and infrastructure
Provides a unified view and 24x7 support for a wide spectrum of IT applications & infrastructure - wherever located.
Frees up existing resources to provide “value-add” services
Monitoring capabilities at the application and infrastructure layer
Automated, process workflows that ensure prompt escalation and resolution of IT issues
Flexible model with two tiers of service based on your needs
Comprehensive – Incident monitoring, and notification
Complete – Comprehensive monitoring and management including routine maintenance
RMM addresses a broad spectrum of IT infrastructure
Server & Storage:
- Windows Server 2000 and 2003
- Linux - Redhat, Debian, and Fedora
- FreeBSD
- Solaris
- HP-UX
- AIX
Applications:
- HTTP/HTTPS
- FTP
- Oracle DB RDBMS
- MSSQL Server
- MySQL
- Apache/Tomcat
- DNS server
Network Devices
- Cisco Switches and Routers
- Juniper Routers
- Cisco PIX Firewalls
- Netscreen Firewalls
- Cisco Load Balancers
- NetScaler Load Balancers
- F5 Load Balancers
RMM Architecture Components
Device
- Logical or physical target device including a network, server, or other device that is being monitored or managed ( could include URLs as well )
VPN connection
- Secure link over the internet that is used to route the traffic from the end-customer site to one of our Data Centers
CAM Platform
- Fusion of proprietary-developed and third party applications, tightly integrated with operational best practices. This includes the following:
CAM Poller
- Appliance configured with a stripped down version of Debian Linux. It is typically placed in a hosted model in a data center site in DC. It is configured to poll and to receive traps and messages from monitored devices. It’s health is automatically monitored to ensure it is providing good information.
Access Platform
- Appliance to provide remote access to the data center engineers to the target devices being managed.
SNMP / WMI / MOM on devices to be monitored
You are free to pick and choose how to deploy RMM
- Network Devices only
- Monitor only
- Server Management
- Desktop Management ( This does not cover non Intel vPro technology PCs )
- Mix and match
- Only requirement is to have Comprehensive Management, if our data center is going to offer an SLA.